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Instruction product return


Handling of return consignments:

  • Please navigate to the button "My Orders".
  • Select the order concerned and click on the symbol in the column „activities“
  • Follow the further instructions.
  • You will receive a return note immediately, which must be attached to the return. Otherwise the goods cannot be allocated.


Costs of return consignments

Consignor is the perpetrator of the return (e.g. wrong goods delivered):
You will not be charged with any costs, Istac takes care of the whole transaction.

Consignee is the perpetrator of the return (p.e. wrong goods ordered):
The return takes place on the client´s expense and occasion – franco domicile warehouse Gebrüder Weiss Pasching, C/O Istac GmbH, Randlstraße 1, 4061 Pasching
Alternatively, we offer a return consignment through an Istac Promotion GmbH collection order. Our Service Team will inform you about the costs.


When I am allowed to do a return consignment?

The return goods must be in the original packaging unit (no partial removal) and original shipment packaging. The goods must arrive in saleable condition, otherwise a retraction is excluded. Return consignments must be arranged unexceptional through the Rotax Shop with the button “return consignments” to enable an automatic handling.

Important: please attach the return note to the consignment – otherwise the consignment cannot be allocated clearly, and the credit cannot be arranged!

All prices are exclusive the statutory value added tax.

If you have any questions, please do not hesitate to contact us!

Your Istac-Team

Pasching, April 2019
Istac Promotion GmbH
Vers.19/04

SERVICE-HOTLINE
0043 7221 / 63 760
Mo-Th 8:00-12:00 12:30–17:00
Fr 8:00 – 13:00
Instructions returns processing
Shipping costs / services
Service-Partner

Istac service team for BRP-Rotax GmbH & Co KG


Eva Bucek

Head

Tel.07221 63760 40
Mailebucek@istac.at

Petra Gassner

Service-Hotline and Backoffice

Tel.07221 63760 25
Mailpgassner@istac-service.at

Selina Petter

Customer Service and Backoffice

Tel.07221 63760 45
Mailspetter@istac-service.at